All The Important Info You Need For Latitude 2018

What time does the box times open?

Box Office opening times are:

• Thursday 11.00 – 0.00
• Friday 9.00 – 0.00
• Saturday Sunday 9.00 – 21.00

Gates & wristband exchanges run 24 hours from 2pm Thursday until Sunday. Outside of box office hours customers wishing to collect can do so from the wristband exchanges.

My ticket hasn’t arrived yet, what can I do?

Please contact the ticket agent that you bought your ticket(s) from. If you booked your ticket with Ticketmaster/Front Gate please call 0333 003 5937. If you booked your ticket with a different ticket agent, please contact them directly.

I’ve not bought a ticket yet, is there still time to get one?

Yes, weekend and Friday and Sunday day tickets are still available to purchase. You can buy you tickets online and collect from the Box Office on site. Saturday day tickets have sold out.

How do I get to Latitude?

By coach

Big Green Coach are the official travel partner for Latitude 2018.

Return journeys are from just £27 and pick up locations include: locations; Basingstoke, Birmingham, Brighton, Bristol, Cambridge, Chelmsford, Colchester, Coventry, Ipswich, Leeds, London Victoria, Manchester, Norwich, Nottingham, Portsmouth, Reading, Sheffield, Southampton.

Visit Big Green Coach website to find out more and book your seat.

By car

Please do not use a Sat Nav system to get to the festival as there are different routes into the site depending on the direction you are approaching from and whether you are being dropped off, a family ticket holder, a weekend camper, bringing a campervan, a day ticket holder or a guest.

I’m driving, do I need a car park pass?

No, car parking is included in the price of your ticket. Weekend and day car parking is separate to the campsites in adjacent or nearby fields.

What time does the car park open?

The car park is open from 14.00 on Thursday 12th July until 13.00 Monday 16th July. The car park is staffed 24 hours a day during this period.

What time does the campsite open?

The campsite opens at 14.00 on Thursday 12th July and closes at 13.00  on Monday 16th July. The campsite is staffed 24 hours a day and you can arrive at any time during this period.

I’m packing for the festival, are there any items I’m not allowed to bring?

There are certain items you are not allowed to bring into the arena or campsite. For example, you can bring alcohol into the campsite but not into the arena.

Visit the Essentials section of our website for the full list of the items you can and cannot bring into the arena and campsite.

Is there any help in getting your camping equipment to the site?

Charity Concierge offer a taxi service throughout the campsites, to help get your equipment from A to B! Each use of the service costs one ‘Concierge Coin’ or £5. You can pay in cash onsite.

Charity Concierges will also be on hand to help you put up your tents when you arrive on Thursday from just £5 for a 4 man tent.

What time does the arena open each day?

Thursday 12th July 17:00 – 03:00.
Friday 13th – Sunday 15th July 10:00 – 03:00.

Please note: Opening times and running orders are subject to change without warning, all changes will be shown at the Information Tents, published in locations onsite and posted online.

Do I need to bring ID with me?

We have a Challenge 21 Policy on site and you may be asked to show ID. The following forms of ID are accepted:

• A Passport (Not a photocopy)
• Driving License
• A Proof of Age Card bearing a PASS hologram
• A Ministry of Defence identity card
• A National identity card issued by an EU member state

Are there age restrictions?

Children

Children 0 – 4 years do not need a ticket. Children 5 – 12 years need a Child Ticket in order to attend. Teenagers who are between 13 – 15 years need an Accompanied Teen Ticket.  Under 10s must be accompanied by an adult aged 18 or over at all times.

Teenagers

Teenagers 16 and over must have a standard Weekend Ticket. All under 16s must be accompanied by a parent or guardian who is over 18 years old and this adult must remain on site throughout the weekend. Those wishing to stay in the Family Campsite must have children 16 years or younger in the group.

Performance age restrictions

Latitude Festival does contain acts that are unsuitable for children. The Music and Film Arena is an over 15 Tent. However, there may be some films shown suitable for children at certain periods of the day. This will be noted on signage outside the tent.

The Cabaret Arena does have acts performing that contain nudity. The Comedy Arena will contain swearing. Other stages may feature material not suitable for children that we are unable to predict and classify due to the nature of live performance.

Are there any bag restrictions getting into the arena?

All festival-goers will be subject to extra searches of their vehicles, bags and their person. Please be patient if there are longer queues than normal. We request that you cooperate with any security requests and searches. Please pack light!

We strongly advise you do not bring a bag into the Arena as there will be long queues while all bags are searched. Those with smaller bags will benefit from a fast-track queuing system.

CCTV recording is in operation throughout the festival site for public safety and crime prevention. For more information about safety at the festival, please visit the Care & Safety page.

I’m a Disabled Access customer, where can I find the Disabled Access Guide?

Visit the Disabled Access page for information about travel information, facilities onsite and more.

Can I bring water into the arena?

You can bring in sealed plastic water/soft drinks bottles under 500ml or sealed cartons of juice.

Can I bring alcohol into the arena/campsite?

You are not permitted to bring alcohol into the arena. You can bring alcohol into the campsite, but not in excessive amounts.

What food will you be offering on site?

Street Feast, the organisers of London’s greatest street food markets, are bringing over 80 of the UK’s finest purveyors of street food to Henham Park to treat you to culinary delights from all corners of the globe. Visit our food page to discover some of the vendors coming to site.

To find out where the food vendors are located view the Latitude map on our website or in the official Latitude app.

How can I book a table at the Hothouse restaurant?

To  book a table at the new Hothouse Restaurant by the lake, please email the Hothouse Restaurant and include your ideal day and time, number of people (max 8), and mobile.

HOW CAN I CHARGE MY PHONE ON SITE? 

You can hire a portable charger from Charge Candy – Europe’s biggest festival phone charge company.

Visit the Charge Candy website to can buy a special discounted advance weekend wristbands. The weekend option allows you to exchange the empty charger for a full one every day.

Can I book a treatment or workshop at SOLAS?

Visit the SOLAS website to book holistic treatments and wellness workshops.

Is there still time to book swimming package with Swimtrek?

A limited amount packages are left for the Swimtrek packages in the Latitude lake. Visit the Swimtrek website to request further information.

Visit our Info pages to find out more about coming to Latitude 2018.